Question 1

What percentage of the shipment do you inspect?

Accepted Answer

We inspect at least 20% of the shipment. Whenever operating conditions and available time allow, we recommend inspecting 100% to provide comprehensive coverage of the cargo.

Question 2

How long does a farm visit take?

Accepted Answer

An inspection visit takes an average of 1.5 to 2 hours per farm. Timing may vary depending on shipment volume, varieties and the requested inspection scope.

Question 3

Who coordinates the visits and inspections?

Accepted Answer

Our team directly coordinates farm visits and inspections at cargo agencies. We only require the client's authorization to schedule each supplier and organize the inspection.

Question 4

Can you customize the report if I do not speak your language?

Accepted Answer

Yes. We can deliver the report in the agreed language and customize its presentation with your company's visual identity, logo or corporate photographs.

Question 5

How can I pay for the services?

Accepted Answer

You may make bank transfers in each country where we operate or centralize payments in a single country. All our invoices are legally issued in accordance with applicable regulations.

Question 6

Can you guide me when I travel to meet suppliers?

Accepted Answer

Yes. When you decide to visit the farms, we coordinate your schedule, routes and required logistics so you can meet suppliers safely, comfortably and efficiently.

Question 7

Why is BASC certification important?

Accepted Answer

Cargo security is a priority. All our processes follow BASC standards to prevent unauthorized handling. HCG holds BASC certifications in Ecuador and Colombia.

Question 8

What happens if the flowers arrive in poor condition?

Accepted Answer

Flowers are perishable and may be affected by handling, transportation or a break in the cold chain. We reduce these risks and document objective evidence to determine what happened and help find solutions.